An automated voice answers the phone: “Our new number is 012-246-8910, all our representatives are busy with other customers, they will answer all calls in the order received. We appreciate your patience” ( if they only knew how impatient I am with these automated voices.)
“The next available associate will be with you shortly.” These messages are repeated over and over for 15 to 20 minutes. It would be nice if I were to talk to someone today.
At least these messages are in a nice pleasant male voice that can be understood; so the frustration isn’t quite as high.
The next message says: “Have your social security number handy; also insurance card if applicable.”
Finally, “Hello, thanks for waiting. My name is Curly, how may I help you?” It is a relief to finally have an actual person talking to you instead of a “canned voice.”
Whatever happened to having a real person answer the phone? TECHNOLOGY!! Bah Humbug!